Privacy Policy

Last Updated: January 5, 2026

At Sofon, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register on our website
Place an order
Subscribe to our newsletter
Contact us for customer support
Participate in surveys or promotions

This information may include:

Name and contact information (email address, phone number, shipping address)
Payment information (credit card details, billing address)
Account credentials (username, password)
Purchase history and preferences
Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activities, including:

IP address and location data
Browser type and version
Device information (operating system, device type)
Pages viewed and time spent on pages
Referring website addresses
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process and fulfill your orders, including payment processing, shipping, and customer service
Account Management: To create and manage your account, verify your identity, and provide personalized services
Communication: To send you order confirmations, shipping updates, promotional emails, newsletters, and respond to your inquiries
Marketing: To send you information about products, services, and promotions that may interest you
Website Improvement: To analyze website usage, improve our services, and enhance user experience
Security: To protect against fraud, unauthorized access, and other security threats
Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Information Sharing and Disclosure

We may share your information with:

Service Providers

We work with third-party service providers who assist us with business operations, including:

Payment processors
Shipping and logistics companies
Email marketing platforms
Analytics providers
Customer service platforms
Cloud storage providers

Legal Requirements

We may disclose your information if required by law or in response to:

Court orders or legal processes
Government or regulatory requests
Protection of our rights, property, or safety
Investigation of fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Remember your preferences and settings
Analyze website traffic and user behavior
Personalize content and advertisements
Improve website functionality

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data (SSL/TLS)
Secure payment processing systems
Regular security assessments
Access controls and authentication
Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

You can access and update your personal information by logging into your account or contacting us.

Deletion

You can request deletion of your personal information, subject to legal retention requirements.

Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in our emails or contacting us directly.

Do Not Track

We currently do not respond to Do Not Track signals, but you can manage cookies through your browser settings.

7. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records

8. Children's Privacy

Our website and products are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Sofon Customer Service
Email: privacy@sofon.com
Phone: 1-800-SOFON-01
Address: 123 Health Street, Wellness City, CA 90210

We will respond to your inquiry within a reasonable timeframe.

Your Privacy Matters: At Sofon, we are committed to protecting your privacy and maintaining the trust you place in us. This Privacy Policy is designed to help you understand how we collect, use, and protect your personal information. By using our website and services, you agree to the terms of this Privacy Policy.